Quality Management: Introduction to Issue Tracking

Geospatial applications and data development “issues” are defects, errors, bugs, omissions, or usability problems that negatively impact a deliverable’s quality. Unresolved issues are important to find, prioritize, and resolve prior to reducing user satisfaction and blocking project completion.

Issue tracking improves geospatial application and database development project quality by documenting defects; measuring quality, determining project status; and managing, prioritizing, scheduling, and communicating development and quality assurance tasks. Problem resolution with a web-enabled issue tracking database system is an important technique that can aid in improving the performance of development teams, and increasing the effectiveness of their development processes.

This course will explain the issue resolution workflow, and the use of an issue tracking system.

Specific topics include:

• Improve and mature the application and data development process
• Document and classify errors, features (i.e. capabilities), and inquiries
• Administer the workflow for resolving development issues
• Effectively manage priorities and schedule resources for issue resolution
• Leverage lessons learned from prior projects

Intended Audience: Project managers, project directors, quality managers, and applications and data development professionals interested in coordinating project quality management efforts while attending to schedules and budgets.

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